TRAINING PROGRAMS
OUR SERVICES
We believe in impactful training – training that drives thought, conversation, behavior, and meaningful change. We believe that customized live training, built around real-life case studies, is the key to engagement. By putting participants in the shoes of different workplace parties, our programs create the kind of discussion and reflection that helps turn training into practical, lasting learning. This kind of training can lead to better performance, less turnover, increased morale, and greater organizational achievement. It helps organizations avoid unnecessary headaches and spend less time and money managing employee relations issues.
In our modern workplace – with five generations working together and AI changing how work gets done and how people interact - expectations are shifting and communication challenges are evolving. Done well, live training can help create the culture and effect the change organizations want, so that employees are best equipped to achieve their potential.
We are skilled in working with businesses of all sizes, and in a range of industries. We know that one size does not fit all. Our trainings are scalable and customized to meet the needs and culture of each organization. The types of training that we most frequently provide include: harassment prevention and respectful behavior, developing managers’ and executives’ knowledge and skills in managing employee relations, upskilling HR professionals, improving communications and managing conflict among employees, and individual coaching. For small businesses, we offer a workshop series that brings together individuals from multiple organizations to address some of the thorniest challenges across the employment lifecycle. Below are some examples of our most popular categories of programs and the businesses they best serve.
Respectful Workplace
We approach preventative training through a broad lens, centered around the notion of “respect,” understanding what behaviors are inappropriate and why they may be perceived as offensive even if not intended as such, and how managers and employees can impact the overall workplace culture by being mindful of their own behavior and attuned to that of others. In all trainings, we use case studies and real-life examples customized for your workplace.
Participants review both the organization's policies and legal obligations with respect to preventing discrimination, harassment, bullying, and retaliation, the process for raising concerns, and how coworkers can intervene to support a respectful work environment.
Ideal for businesses of all sizes.
Managerial & Executive
We teach your leaders best practices to strategically manage the employee life cycle within organizations and foster a successful workplace. Being a great manager is not intuitive or easy, and sometimes employees are promoted because they excel at their role, without regard to their skills in communicating, managing, and leading employees.
We train managers about the roles and responsibilities of being a leader, not just a boss, including when and how to effectively deliver performance feedback, how to receive an employee complaint, the elements of “effective” communication, and the impact of varying communication styles on productivity and performance.
Ideal for medium and large businesses.
Improving Communication & Managing Conflict
Clear communication (or lack thereof) is at the crux of so many workplace issues. We use assessment tools and role-play to equip your workforce with more effective strategies for engaging with each other.
From performance feedback to complaint intake to compensation communications, we work with managers, employees and entire teams to provide strategies and tools to create more effective, respectful and impactful workplace communications.
Ideal for businesses of all sizes.
Upskilling HR Professionals
We provide HR professionals with the tools they need to achieve legal compliance and effectively advise managers on sensitive matters. The expectations of HR professionals continue to increase – and the more education and guidance these individuals have, the broader and more sophisticated their expertise will be.
We have worked as Employee Relations professionals and have worked with HR professionals in all facets of employee relations work and at all levels of organizations. We can focus on interviewing, hiring, and onboarding; on performance feedback; or on the critical role of conducting internal investigations – and know how to train them to succeed.
Ideal for large businesses.
Individual Coaching
We offer individualized coaching between an instructor and participant to deepen understanding of workplace issues related to harassment, discrimination, diversity, equity and inclusion, communication, and working styles. These sessions are designed for executives, leaders, and employees who either have exhibited concerning behavior and are willing and able to improve, or who are new to managing U.S. teams and may be unfamiliar with legal obligations and cultural norms.
While tailored to each individual’s needs, coaching typically focuses on understanding the impact of behavior on colleagues and the workplace, strengthening communication and feedback skills, and, when appropriate, embracing organizational change.
Sessions may be scheduled as a single meeting of varying length or as multiple one- to two-hour sessions.
Ideal for businesses of all sizes.